Vibes experienced a minor incident on May 13, 2026 affecting SMS Europe and SMS APAC and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 13, 2026, 10:24 AM UTC
Our carrier partners for the EU and APAC have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all EU and APAC numbers. We are in direct contact with the carrier partner and will provide updates as they are received. IMPACT: SMS message latency on the carrier network for the EU and APAC. Messages both inbound and outbound to Vibes may experience delays in being delivered. ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
- resolved May 13, 2026, 10:43 AM UTC
Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered. IMPACT: SMS message latency on EU and APAC Destinations from 5:00 A.M. CST to 5:40 A.M. CST.