Resolved after 12 hours 6 minutes, affecting IL Production (Chat API) and Third-party dependencies (OpenAI), on October 26, 2026.
Replies worked normally again from 14:36 UTC. We now alert when error replies rise for any customer.
Affected components
IL Production (Chat API)Third-party dependencies (OpenAI)
Update timeline
- identified Oct 26, 2026, 02:30 AM UTC
From 02:30 UTC, some replies in IL Production failed because our AI provider refused connections, and those travelers received an error message. Most conversations were not affected. Added retrospectively on 7 November 2026.
- resolved Oct 26, 2026, 02:36 PM UTC
Replies worked normally again from 14:36 UTC. We now alert when error replies rise for any customer.
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