Resolved after 17 hours 29 minutes, affecting IL Production (Chat API), on October 29, 2026.
Searches worked again from 13:57 UTC on 30 October, after we corrected the configuration. We now alert when our AI provider cannot reach our search tools.
Affected components
Update timeline
- identified Oct 29, 2026, 08:28 PM UTC
From 20:28 UTC on 29 October, many searches in IL Production failed after the first step, because a network configuration on our side blocked our AI provider from reaching our search tools. Travelers could chat but did not get search results. Added retrospectively on 7 November 2026.
- resolved Oct 30, 2026, 01:57 PM UTC
Searches worked again from 13:57 UTC on 30 October, after we corrected the configuration. We now alert when our AI provider cannot reach our search tools.
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