Resolved after 2 hours 19 minutes, affecting IL Production (Chat API), on November 5, 2026.
From 15:24 UTC new chats searched normally again, after we reverted a configuration change. An alert for this now pages our on-call engineer.
Affected components
IL Production (Chat API)
Update timeline
- identified Nov 05, 2026, 01:05 PM UTC
From 13:05 UTC, a small number of chats with one customer in IL Production lost the ability to search for the rest of the conversation. Added retrospectively on 7 November 2026.
- resolved Nov 05, 2026, 03:24 PM UTC
From 15:24 UTC new chats searched normally again, after we reverted a configuration change. An alert for this now pages our on-call engineer.
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