Resolved after 14 minutes, affecting IL Production (Chat API), on September 7, 2026.
Replies were back to normal from 17:13 UTC. The cause was an exhausted prepaid balance with our AI provider. An alert for this now pages our on-call engineer.
Affected components
IL Production (Chat API)
Update timeline
- identified Sep 07, 2026, 04:59 PM UTC
From 16:59 UTC, replies to travelers in IL Production failed, and travelers received an error message instead of an answer. Added retrospectively on 7 November 2026.
- resolved Sep 07, 2026, 05:13 PM UTC
Replies were back to normal from 17:13 UTC. The cause was an exhausted prepaid balance with our AI provider. An alert for this now pages our on-call engineer.
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