Resolved after 16 minutes, affecting IL Production (Chat API), on October 20, 2026.
Replies were back to normal from 07:27 UTC. The cause was again an exhausted prepaid balance with our AI provider. An alert for this now pages our on-call engineer.
Affected components
IL Production (Chat API)
Update timeline
- identified Oct 20, 2026, 07:11 AM UTC
From 07:11 UTC, replies to travelers in IL Production failed, and travelers received an error message instead of an answer. Added retrospectively on 7 November 2026.
- resolved Oct 20, 2026, 07:27 AM UTC
Replies were back to normal from 07:27 UTC. The cause was again an exhausted prepaid balance with our AI provider. An alert for this now pages our on-call engineer.
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