Resolved after 15 hours 29 minutes, affecting IL Production (Chat API), on September 16, 2026.
Replies resumed at 06:40 UTC on 17 September, after the WhatsApp access token was renewed. We now alert when a WhatsApp token is about to expire or is rejected.
Affected components
IL Production (Chat API)
Update timeline
- identified Sep 16, 2026, 03:11 PM UTC
From 15:11 UTC on 16 September, travelers writing to one customer's WhatsApp number in IL Production got no reply. The web widget and the API were not affected. Added retrospectively on 7 November 2026.
- resolved Sep 17, 2026, 06:40 AM UTC
Replies resumed at 06:40 UTC on 17 September, after the WhatsApp access token was renewed. We now alert when a WhatsApp token is about to expire or is rejected.
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