Resolved after 20 minutes, affecting IL Production (Chat API) and US Production (Chat API), on October 6, 2026.
Replies were back to normal from 20:11 UTC, after the prepaid balance with our AI provider was topped up. An alert for this now pages our on-call engineer.
Affected components
IL Production (Chat API)US Production (Chat API)
Update timeline
- identified Oct 06, 2026, 07:51 PM UTC
From 19:51 UTC, replies to travelers in IL and US Production failed, and travelers received an error message instead of an answer. Added retrospectively on 7 November 2026.
- resolved Oct 06, 2026, 08:11 PM UTC
Replies were back to normal from 20:11 UTC, after the prepaid balance with our AI provider was topped up. An alert for this now pages our on-call engineer.
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