vGRID experienced a minor incident on October 13, 2026 affecting NZ - vGRID App, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
NZ - vGRID App
Update timeline
- investigating Oct 13, 2026, 09:34 PM UTC
Status: Investigating We are investigating issues with vGRID Streams not loading properly for NZ Police Users. We will provide an update shortly Affected components NZ - vGRID App (Degraded performance)
- monitoring Oct 13, 2026, 10:33 PM UTC
Status: Monitoring We have implemented a fix, and are monitoring the results. Affected components NZ - vGRID App (Operational)
- resolved Oct 13, 2026, 11:16 PM UTC
Status: Resolved This incident has now been resolved. If you have any queries, please contact [email protected] or call our support desk on +64 9 281 977 or +61 2 5022 9777. Affected components NZ - vGRID App (Operational)