Resolved after 41 minutes, affecting DSL Internet and IP Transit and 1 more, on August 20, 2026.
Primary paths have remained stable with normal traffic flow and this incident is now resolved. Our infrastructure team will continue communication with appropriate teams of the fibre vendors involved to identify root cause. We apologise for any inconvenience caused while traffic moved to alternate paths during this incident.
Affected components
Update timeline
- investigating Aug 20, 2026, 09:03 AM UTC
Some customers may be experiencing reduced connectivity, or higher latency to some destinations as a result of an incident with a core network element and subsequent routing path changes. Engineering teams are involved and investigating. Updates to follow.
- investigating Aug 20, 2026, 09:10 AM UTC
Current investigations are showing the loss of two core network paths out of one of our core Auckland network PoPs. Normal traffic levels have moved to alternate and less-preferable traffic paths. Investigations are continuing.
- monitoring Aug 20, 2026, 09:16 AM UTC
Disrupted paths have been restored by the fibre vendor, and traffic has reconverged back to normal network paths. Our team is continuing to monitor the situation closely.
- resolved Aug 20, 2026, 09:45 AM UTC
Primary paths have remained stable with normal traffic flow and this incident is now resolved. Our infrastructure team will continue communication with appropriate teams of the fibre vendors involved to identify root cause. We apologise for any inconvenience caused while traffic moved to alternate paths during this incident.
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