Is Vetta Online down?

There is currently a network outage being experienced to our Waitohi high-site, serving wireless (WISP) customers in the Waitohi/Pleasant Point/Levels areas. Engineers are investigating.

Engineer has been dispatched to site with spares. Next update on status change.

Engineer has performed remediation works and services have been restored.

Some customers may be experiencing an interruption or degradation of connectivity. Our team are investigating.

Affected connectivity has been restored, or is restoring. The team are continuing their investigations.

Engineers have identified the cause of this disruption to a firmware bug. Maintenance is being planned to complete updates on two network elements and will be posted on our status page once confirmed. We apologise for any inconvenience caused.

We have been alerted to a process lockup on network element pe2-akl1, causing potential interruption to service or suboptimal routing for customers connected via this device. Engineers have concluded a restart of the device is necessary, which may cause a brief interruption to directly connected and singlehomed equipment for approximately 5-10 minutes. We apologise for the inconvenience, and will post updates once completed and restored to normal operation.

Device restart has been completed and engineers are monitoring to ensure service restoration.

Network element and associated services have remained stable since manual intervention. If you are experiencing issues with your service, please reach out to our team for further assistance.

Some customers may be experiencing degraded international connectivity. Our team are investigating and updates to follow.

Issue has been isolated to an upstream transit path, which has now been temporarily removed from our network. Affected destinations, seemingly Europe-specific are now functioning.

Issue has been confirmed as major congestion within a single transit providers network. This provider has been temporarily removed from our network and traffic re-routed, which has resolved affected traffic destinations. We apologise for any inconvenience.

We are experiencing an issue impacting some customers with Chorus connections authenticating onto the Vetta network. The team are investigating and resolving as quickly as possible.

Rollback has been performed from a change and impacted connections are recovering. The team are monitoring to ensure resolution.

Incident has been resolved. If you are without connectivity, please reach out to our team. This incident was caused by an erroneous setting pushed into our authentication backend, which resulted in some service disruption for some customers, which will be investigated to analyse the root cause. We apologise for any inconvenience caused.