Is Vetta Online down?

Some customers may be experiencing degraded international connectivity. Our team are investigating and updates to follow.

Issue has been isolated to an upstream transit path, which has now been temporarily removed from our network. Affected destinations, seemingly Europe-specific are now functioning.

Issue has been confirmed as major congestion within a single transit providers network. This provider has been temporarily removed from our network and traffic re-routed, which has resolved affected traffic destinations. We apologise for any inconvenience.

We are experiencing an issue impacting some customers with Chorus connections authenticating onto the Vetta network. The team are investigating and resolving as quickly as possible.

Rollback has been performed from a change and impacted connections are recovering. The team are monitoring to ensure resolution.

Incident has been resolved. If you are without connectivity, please reach out to our team. This incident was caused by an erroneous setting pushed into our authentication backend, which resulted in some service disruption for some customers, which will be investigated to analyse the root cause. We apologise for any inconvenience caused.

The team are currently investigating instability/degradation on the network. Investigations are underway and updates to follow.

The team are continuing to investigate. Investigations thus far are indicating this could be a large attack against our network. Updates to follow.

The team are continuing to work through this incident as quickly as possible. We apologise for the inconvenience caused, and will provide updates as they become available.

This incident has been confirmed as a very large distributed attack against our network. We have limited international connectivity of our network as an immediate response, which has improved domestic connectivity, while we work with upstream partners on further mitigation steps. Updates to follow.

Restoration of internal network elements and domestic connectivity is continuing successfully. International connectivity remains limited. Updates to follow. Thank you for your patience while our team deal with this large-scale attack.

Domestic, trans-tasman and internal network connectivity remains normal. The team are working through interrupted internal systems for impacted compute workloads. Network attack is still continuing, and international connectivity remains limited while further mitigations are implemented or levels subside. We apologise for any inconvenience caused.

Domestic, trans-tasman and internal network connectivity remains operational. IPv6 traffic may subject to increased impact as opposed to IPv4. Impacted internal compute workloads have been restored. Network attack is still continuing, and international connectivity remains limited while further mitigations are implemented or levels subside. We apologise for the inconvenience caused.

Further works have been conducted in joint efforts with our upstream international transit providers to further mitigate against attacks, and international connectivity is no longer as heavily disrupted as earlier. Domestic, trans-tasman and internal network connectivity remains operational. IPv6 traffic may subject to increased impact as opposed to IPv4. International connectivity remains limitedc while further analysis continues. We apologise for the inconvenience caused.

Further defences have been implemented in joint efforts with our upstream international transit providers to further mitigate against attacks, and international connectivity is at near-normal performance levels. Domestic, trans-tasman and internal network connectivity remains operational. International connectivity remains limited, however is now at near-normal performance levels. Incident is now moving to a monitoring state with our response team. We apologise for the inconvenience caused while we worked through this immediate incident response of this large-scale distributed attack today.

The team have continued to mitigate this attack through the night, with customer services remaining stable and functional. Following on from our last update yesterday evening, there should be no significant impact to connectivity or services in this current state. Our team continue to monitor and adjust defences while this attack still continues.

Incident remains under monitoring. Attacks have continued and defence mitigations have been functioning as expected, resulting in no significant customer impact. Our team continue to monitor and adjust defences while this attack still continues. Next update tomorrow morning unless there is a change to network status.

Attacks appear to have subsided. Our team is monitoring closely. Next update on status change or to move through to resolution.

This incident has been resolved. The large-scale distributed attack against our network has subsided, and all services are operating normally. We thank you for your patience throughout this incident, and apologise for any inconvenience caused.

Our team are currently investigating a disruption to some international traffic paths, which appears to be an issue with an upstream transit provider. Updates to follow.

Affected traffic has been moved to alternate paths and service has been restored. Initial analysis was correct in that a transit provider was distributing routes, but traffic was unable to pass. Team is monitoring for any additional impacts before resolution.

No further impacts have been identified since traffic paths have been moved. An incident has been raised with the affected transit provider for them to advise once their network is restored to normal function. We apologise for any inconvenience caused.

Due to an ongoing upstream vendor issue, there is currently increased latency to/from traffic destined to or through our Sydney network PoP. Our NOC is monitoring this closely, and have also engaged the impacted vendor’s NOC for further information/investigation, which will be used in conjunction with our own monitoring for any further actions which our team may take as part of this incident response. Next update as new information becomes available or on status change.

Vendor NOC has confirmed issue has been identified within their network and is under action.

We are observing latency starting to restore to normal levels following NOC intervention. We are continuing to monitor to ensure resolution. Next update on status change or resolution confirmation.

Latency and backhaul pathing for traffic transiting our Sydney network PoP has been restored to normal levels, and this incident is now resolved. We apologise for any inconvenience caused.