Resolved after 45 minutes, affecting Website & Portal, on March 31, 2026.
Issue has been resolved, and credit card processing is now completing as normal. Failed automated recurring charges are in the process of being retried. We apologise for any inconvenience or confusion caused.
Affected components
Update timeline
- identified Mar 31, 2026, 07:35 PM UTC
We are aware of an issue being experienced with our credit card payment gateway provider, resulting in some customers being unable to make credit card payments through the portal, or are receiving credit card payment failure emails for automated payments. Our gateway provider has been notified and we are awaiting their resolution. Next update on status change.
- identified Mar 31, 2026, 07:50 PM UTC
Our gateway vendor has identified the issue and is working to resolve now. ETR 20~30 minutes.
- resolved Mar 31, 2026, 08:20 PM UTC
Issue has been resolved, and credit card processing is now completing as normal. Failed automated recurring charges are in the process of being retried. We apologise for any inconvenience or confusion caused.
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