Incident - Sydney traffic increased latency - 09/04

Update timeline

1. identified Apr 09, 2026, 08:08 AM UTC

   Due to an ongoing upstream vendor issue, there is currently increased latency to/from traffic destined to or through our Sydney network PoP. Our NOC is monitoring this closely, and have also engaged the impacted vendor’s NOC for further information/investigation, which will be used in conjunction with our own monitoring for any further actions which our team may take as part of this incident response. Next update as new information becomes available or on status change.

2. identified Apr 09, 2026, 08:14 AM UTC

   Vendor NOC has confirmed issue has been identified within their network and is under action.

3. monitoring Apr 09, 2026, 09:06 AM UTC

   We are observing latency starting to restore to normal levels following NOC intervention. We are continuing to monitor to ensure resolution. Next update on status change or resolution confirmation.

4. resolved Apr 09, 2026, 09:30 AM UTC

   Latency and backhaul pathing for traffic transiting our Sydney network PoP has been restored to normal levels, and this incident is now resolved. We apologise for any inconvenience caused.