Vetta Online experienced a minor incident on June 25, 2026 affecting IP Transit and VoIP Phone Services and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 25, 2026, 03:24 AM UTC
We have been alerted to a process lockup on network element pe2-akl1, causing potential interruption to service or suboptimal routing for customers connected via this device. Engineers have concluded a restart of the device is necessary, which may cause a brief interruption to directly connected and singlehomed equipment for approximately 5-10 minutes. We apologise for the inconvenience, and will post updates once completed and restored to normal operation.
- monitoring Jun 25, 2026, 03:33 AM UTC
Device restart has been completed and engineers are monitoring to ensure service restoration.
- resolved Jun 25, 2026, 03:41 AM UTC
Network element and associated services have remained stable since manual intervention. If you are experiencing issues with your service, please reach out to our team for further assistance.