Vetta Online incident

Incident - Chorus connection authentication - 13/05

Minor Resolved View vendor source →

Vetta Online experienced a minor incident on May 13, 2026 affecting UFB Internet, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 01:36 AM UTC
Resolved
May 13, 2026, 02:05 AM UTC
Duration
28m
Detected by Pingoru
May 13, 2026, 01:36 AM UTC

Affected components

UFB Internet

Update timeline

  1. identified May 13, 2026, 01:36 AM UTC

    We are experiencing an issue impacting some customers with Chorus connections authenticating onto the Vetta network. The team are investigating and resolving as quickly as possible.

  2. monitoring May 13, 2026, 01:38 AM UTC

    Rollback has been performed from a change and impacted connections are recovering. The team are monitoring to ensure resolution.

  3. resolved May 13, 2026, 02:05 AM UTC

    Incident has been resolved. If you are without connectivity, please reach out to our team. This incident was caused by an erroneous setting pushed into our authentication backend, which resulted in some service disruption for some customers, which will be investigated to analyse the root cause. We apologise for any inconvenience caused.