Vetta Online incident
Incident - Chorus connection authentication - 13/05
Resolved after 28 minutes, affecting UFB Internet, on May 13, 2026.
Incident has been resolved. If you are without connectivity, please reach out to our team. This incident was caused by an erroneous setting pushed into our authentication backend, which resulted in some service disruption for some customers, which will be investigated to analyse the root cause. We apologise for any inconvenience caused.
Affected components
Update timeline
- identified May 13, 2026, 01:36 AM UTC
We are experiencing an issue impacting some customers with Chorus connections authenticating onto the Vetta network. The team are investigating and resolving as quickly as possible.
- monitoring May 13, 2026, 01:38 AM UTC
Rollback has been performed from a change and impacted connections are recovering. The team are monitoring to ensure resolution.
- resolved May 13, 2026, 02:05 AM UTC
Incident has been resolved. If you are without connectivity, please reach out to our team. This incident was caused by an erroneous setting pushed into our authentication backend, which resulted in some service disruption for some customers, which will be investigated to analyse the root cause. We apologise for any inconvenience caused.
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