Vertex incident
Vertex Cloud Indirect Tax - Calc Performance Incident
Vertex experienced a minor incident on July 3, 2025 affecting Calc and Portal, lasting 14h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2025, 01:50 AM UTC
Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- identified Jul 03, 2025, 02:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 03, 2025, 02:26 AM UTC
A third party vendor experienced a service interruption and has since resolved the issue.
- resolved Jul 03, 2025, 04:09 PM UTC
This incident has been resolved.