Vertex incident
Vertex Indirect Tax O Series Cloud - Calc Performance Incident
Vertex experienced a minor incident on August 5, 2025 affecting Calc and Portal and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 02:42 AM UTC
Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- investigating Aug 05, 2025, 03:19 AM UTC
We have identified that this incident relates to the use of the Token Guard system. Customers who have independently setup any system or process to pull from Token Guard may be experiencing a degradation or outage until this is resolved.
- monitoring Aug 05, 2025, 03:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2025, 03:48 AM UTC
This incident has been resolved.