Vertex incident

Vertex Indirect Tax O Series Cloud - Calc Performance Incident

Minor Resolved View vendor source →

Vertex experienced a minor incident on August 8, 2025 affecting Calc and Portal, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 08:38 PM UTC
Resolved
Aug 08, 2025, 11:04 PM UTC
Duration
2h 26m
Detected by Pingoru
Aug 08, 2025, 08:38 PM UTC

Affected components

CalcPortal

Update timeline

  1. investigating Aug 08, 2025, 08:38 PM UTC

    Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

  2. identified Aug 08, 2025, 09:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 08, 2025, 10:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 08, 2025, 11:04 PM UTC

    This incident has been resolved.