Vertex incident

Vertex Indirect Tax O Series On-Demand Service Disruption

Major Resolved View vendor source →

Vertex experienced a major incident on August 20, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 10:06 AM UTC
Resolved
Aug 20, 2025, 11:30 AM UTC
Duration
1h 24m
Detected by Pingoru
Aug 20, 2025, 10:06 AM UTC

Affected components

Vertex Indirect Tax O Series On-Demand

Update timeline

  1. investigating Aug 20, 2025, 10:06 AM UTC

    Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.

  2. identified Aug 20, 2025, 10:14 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 20, 2025, 11:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2025, 11:30 AM UTC

    This incident has been resolved.