Vertex experienced a minor incident on August 22, 2025 affecting Portal, lasting 12h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Portal
Update timeline
- identified Aug 22, 2025, 01:57 AM UTC
Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Aug 22, 2025, 02:22 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 22, 2025, 02:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 22, 2025, 02:15 PM UTC
Resolved at 2:22 UTC on 08-22