Vertex incident

Vertex Indirect Tax O Series On-Demand Service Disruption

Major Resolved View vendor source →

Vertex experienced a major incident on September 23, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 11:07 PM UTC
Resolved
Sep 24, 2025, 01:41 AM UTC
Duration
2h 34m
Detected by Pingoru
Sep 23, 2025, 11:07 PM UTC

Affected components

Vertex Indirect Tax O Series On-Demand

Update timeline

  1. identified Sep 23, 2025, 11:07 PM UTC

    Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.

  2. identified Sep 23, 2025, 11:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 24, 2025, 12:29 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 24, 2025, 12:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 24, 2025, 01:09 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 24, 2025, 01:41 AM UTC

    This incident has been resolved.