Is Veeam down?

Status: Investigating We are investigating an issue affecting multiple Microsoft 365 tenants where SharePoint sites and other items may not appear or update as expected when customers create or edit granular backup policies. Our engineering team is working with Microsoft, who has reverted a change that led to this degradation. We are monitoring the system to ensure these issues subside and will provide updates as more information is available. Affected components M365 - Asia Pacific (Degraded performance) M365 - Europe, Middle East & Africa (Degraded performance) M365 - Americas (Degraded performance)

Status: Monitoring Microsoft has rolled back a change that was contributing to system stability issues affecting Microsoft 365 organization data updates and item selection when creating or editing granular backup policies. Since the rollback, we have observed improvements in system behavior. Our engineering team will continue to monitor the system closely for any further issues and will provide additional updates as needed. Affected components M365 - Asia Pacific (Degraded performance) M365 - Europe, Middle East & Africa (Degraded performance) M365 - Americas (Degraded performance)

Status: Resolved Our engineering team has observed significant improvements to system health since Microsoft performed the rollback. We have not observed any further widespread impact related to this issue. If you experience any further issues, please reach out to support. Affected components M365 - Asia Pacific (Operational) M365 - Europe, Middle East & Africa (Operational) M365 - Americas (Operational)

Status: Monitoring We are monitoring an issue where a subset of backup jobs for SharePoint Online and OneDrive may fail with the error “Cannot complete this action.” Our investigation indicates this behavior is related to a recent change made by Microsoft. We are working with Microsoft to mitigate the impact and have implemented the recommended fix. We are now monitoring the system to confirm whether the fix has improved job reliability and will provide further updates as more information becomes available. Affected components M365 - Asia Pacific (Degraded performance) M365 - Europe, Middle East & Africa (Degraded performance) M365 - Americas (Degraded performance)

Status: Monitoring Since applying the recommended fix on July 24, we have observed significant improvements in overall system health and backup job reliability for SharePoint Online and OneDrive. Our engineers continue to monitor the environment closely and are working with Microsoft to resolve a small number of remaining minor issues. We will continue to provide updates as additional progress is made. Affected components M365 - Asia Pacific (Degraded performance) M365 - Europe, Middle East & Africa (Degraded performance) M365 - Americas (Degraded performance)

Status: Resolved Since applying the recommended hotfix on July 24th, we have continued to see significant improvements in system health and backup job reliability for SharePoint Online and OneDrive. Our monitoring confirms that the issue has been mitigated, and we are no longer observing widespread impact related to the previously reported failures.  Please reach out to support if you experience any further issues. Affected components M365 - Asia Pacific (Operational) M365 - Europe, Middle East & Africa (Operational) M365 - Americas (Operational)

Status: Investigating Due to Azure networking issues in the West US region, some customer may experience intermittent backup and restore failures or delays. Azure has implemented mitigations and is monitoring recovery; we are continuing to assess impact and will provide updates as more information becomes available. Affected components Azure - Europe, Middle East & Africa (Partial outage) Azure - Asia Pacific (Partial outage) Salesforce - Europe, Middle East & Africa (Partial outage) M365 - Europe, Middle East & Africa (Partial outage) Salesforce - Asia Pacific (Partial outage) M365 - Americas (Partial outage) Entra - Americas (Partial outage) Entra - Asia Pacific (Partial outage) Azure - Americas (Partial outage) M365 - Asia Pacific (Partial outage) Salesforce - Americas (Partial outage) Vault for Azure (Partial outage) Entra - Europe, Middle East & Africa (Partial outage)

Status: Resolved Microsoft has mitigated the Azure issue affecting the West US region. We have confirmed that backup and restore services are now functioning as expected for customers. If you experience any further issues, please contact Support. Affected components Azure - Americas (Operational) Azure - Europe, Middle East & Africa (Operational) Azure - Asia Pacific (Operational) Salesforce - Europe, Middle East & Africa (Operational) M365 - Asia Pacific (Operational) Salesforce - Americas (Operational) Salesforce - Asia Pacific (Operational) Entra - Europe, Middle East & Africa (Operational) M365 - Europe, Middle East & Africa (Operational) M365 - Americas (Operational) Vault for Azure (Operational) Entra - Americas (Operational) Entra - Asia Pacific (Operational)

Status: Identified We are investigating access issues affecting the Veeam Data Cloud web UI across all production regions starting Tuesday, July 14th at 17:50 UTC. Some customers may see blank or inconsistently loading pages, including the Overview page, particularly when signing in as a new user, using an incognito/private session, or after clearing browser cache. Our engineering team has identified that some UI configuration requests are intermittently failing due to blocking by third-party network services. We are working with our providers and implementing a workaround to restore reliable access, while continuing to monitor closely and will provide updates as recovery is confirmed. Affected components Veam Data Cloud Portal (Partial outage)

Status: Monitoring We have implemented a short-term fix to restore access to core functionality, including accessing backups and performing restores. Some UI features, such as the AI Assistant, may remain unavailable until services are fully restored with our vendor provider. We are continuing to monitor the environment and work with our vendor toward full restoration. We will provide a final update once access has been fully restored through our vendor. Affected components Veam Data Cloud Portal (Operational)

Status: Resolved Our vendor partner confirmed the issue and deployed a fix to restore services. After validating service restoration, we removed the short-term workaround implemented yesterday. We have confirmed that the Overview page in the UI, along with previously impacted services such as the AI Assistant, is now fully restored. If you experience any further issues, please contact Support. Affected components Veam Data Cloud Portal (Operational)

Status: Identified We're investigating an issue affecting some backups of Windows VM that use VSS. A fix has been validated and is currently being deployed to production. We'll provide another update once deployment is complete. Affected components Azure - Asia Pacific (Partial outage) Azure - Americas (Partial outage) Azure - Europe, Middle East & Africa (Partial outage)

Status: Resolved Engineers deployed a fix and as of 21:40 UTC, we are seeing successful operations across affected services. The issue has been resolved and we are no longer observing customer impact. Please contact support if you continue to experience any issues. Affected components Azure - Asia Pacific (Operational) Azure - Americas (Operational) Azure - Europe, Middle East & Africa (Operational)