Is Veeam down?

Status: Investigating We are investigating backup failures affecting OneDrive, SharePoint, and Teams across Veeam Data Cloud for Microsoft 365. Affected backups may fail with an “Unknown Error.” Our engineering teams are working with Microsoft to mitigate this issue. Affected components M365 - Americas (Partial outage) M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage)

Status: Identified Our engineering team has engaged Microsoft Support, who confirmed that the backup failures are related to a recent change within Microsoft’s services. Microsoft is actively working to resolve the issue. We will provide another update when additional information becomes available. Affected components M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage) M365 - Americas (Partial outage)

Status: Resolved Microsoft has deployed a fix for the issue that caused some OneDrive, SharePoint, and Teams backups to fail with an “Unknown Error” in Veeam Data Cloud for Microsoft 365. We have confirmed that service functionality has recovered, and this incident is now resolved. If you experience any further issues, please contact Veeam Support. Affected components M365 - Asia Pacific (Operational) M365 - Europe, Middle East & Africa (Operational) M365 - Americas (Operational)

Status: Investigating We have identified an increase in transient mailbox backup failures across multiple tenants. We have engaged Microsoft and our team is investigating the errors at this time. Affected components M365 - Europe, Middle East & Africa (Partial outage) M365 - Americas (Partial outage) M365 - Asia Pacific (Partial outage)

Status: Monitoring Mailbox backup errors have decreased, and services are showing signs of recovery. We will continue to monitor service health throughout the weekend to ensure continued stability. Affected components M365 - Americas (Partial outage) M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage)

Status: Resolved We have observed no further errors, and mailbox backup services have remained stable. This issue is now considered resolved. Please contact Veeam Support if you experience any further issues. Affected components M365 - Asia Pacific (Operational) M365 - Europe, Middle East & Africa (Operational) M365 - Americas (Operational)

Status: Resolved On September 16 from 7:50 AM to 15:26 UTC, some customers may have experienced failures when requesting Veeam Backup and Replication tokens, including 503 Service Temporarily Unavailable responses. Our investigation confirmed the issue was caused by a widespread Salesforce service incident that impacted Salesforce API availability, which is used as part of product installation validation. Once Salesforce resolved the incident, normal service operation was restored.

Status: Investigating M365 Self-Service Affected components M365 - Asia Pacific (Partial outage) Veam Data Cloud Portal (Partial outage)

Status: Identified We've identified a race condition regarding CDN resources specifically affecting M365 Self-Service Restore portal logins in the Asia-Pacific region. No admin users are affected nor any other functionality. Affected components Veam Data Cloud Portal (Partial outage) M365 - Asia Pacific (Partial outage)

Status: Identified Updating the incident to show that this is affecting all regions, not only Asia Pacific Affected components M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage) M365 - Americas (Partial outage) Veam Data Cloud Portal (Partial outage)

Status: Monitoring Workaround identified: Self-Service users may directly go to https://cloud.veeam.com/m365 to perform self-service restores. Affected components M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage) M365 - Americas (Partial outage) Veam Data Cloud Portal (Partial outage)

Status: Resolved The fix has been deployed and we have confirmed that M365 Self-Service Restore users can access the portal again. This issue is resolved. Affected components M365 - Europe, Middle East & Africa (Operational) M365 - Americas (Operational) Veam Data Cloud Portal (Operational) M365 - Asia Pacific (Operational)