Is Veeam down?

Status: Identified Starting at 19:30 UTC on May 28, some Veeam Data Cloud for Microsoft Entra ID customers may experience service disruptions affecting backup and restore operations. Affected customers will see backup failures and may be unable to perform restores until the issue is resolved. Our engineering teams have identified the issue and are working to implement a fix, which is expected within the next few hours. We will provide updates as they become available. Affected components Entra - Americas (Partial outage) Entra - Asia Pacific (Partial outage) Entra - Europe, Middle East & Africa (Partial outage)

Status: Resolved Engineers deployed a fix at 20:05 UTC on May 28 and are now seeing successful backup operations across affected services. Backup and restore functionality for Veeam Data Cloud for Microsoft Entra ID has been restored, and we are no longer observing customer impact. Please contact support if you continue to experience any issues. Affected components Entra - Europe, Middle East & Africa (Operational) Entra - Americas (Operational) Entra - Asia Pacific (Operational)

Status: Investigating We are currently investigating an uptick in errors backing up Exchange Online mailboxes with the message “The HTTP request was forbidden with client authentication scheme ‘Anonymous’" with Microsoft. We will share additional information once we are able. More specific information is at https://www.veeam.com/kb4796. Affected components M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage) M365 - Americas (Partial outage)

Status: Identified We have identified a mitigation for the Exchange Online backup authentication errors related to Exchange Web Services (EWS) access. Backups are succeeding for customers who enable EWS at both the organization and mailbox levels and allow time for Microsoft 365 replication to complete. We continue to work with Microsoft to investigate a small number of edge cases where issues may persist, and we will provide further updates as more information becomes available. More information on the workaround can be found here: https://www.veeam.com/kb479 "https://www.veeam.com/kb4796": https://www.veeam.com/kb4796 Affected components M365 - Europe, Middle East & Africa (Partial outage) M365 - Americas (Partial outage) M365 - Asia Pacific (Partial outage)

Status: Monitoring We continue to see successful backups for customers who have applied the configuration changes outlined in our knowledge base article. Customers who have not yet made these updates should follow the guidance in the article to restore normal backup operation. Please note, due to Microsoft 365 replication timing, it may take up to 24 hours after making these changes for backups to fully return to normal. We are not observing new widespread impact at this time. Knowledge base article: https://www.veeam.com/kb4796 Affected components M365 - Asia Pacific (Operational) M365 - Europe, Middle East & Africa (Operational) M365 - Americas (Operational)

Status: Resolved We continue to see successful backups for customers who have applied the configuration changes outlined in our knowledge base article below. We have not observed any new recurrence of this issue. For remaining impacted customers, please refer to our Knowledge base article: https://www.veeam.com/kb4796 Affected components M365 - Asia Pacific (Operational) M365 - Europe, Middle East & Africa (Operational) M365 - Americas (Operational)

Status: Identified We have identified an issue with the Microsoft Sharepoint & OneDrive API resulting in some restored files to cause errors when opened with Microsoft office. We are currently working on mitigating this issue and are doing a joint investigation with Microsoft. Affected components M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage) M365 - Americas (Partial outage)

Status: Monitoring As of 12:30 UTC, our engineering team has deployed a fix for the issue impacting the Microsoft SharePoint & OneDrive API. We are no longer observing new errors. However, some customer files that were backed up in recent weeks may continue to exhibit issues during restore until remediation is completed. Our Veeam Data Cloud engineering team is now working to identify and reprocess any files that were impacted during this period. Affected components M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage) M365 - Americas (Partial outage)

Status: Monitoring As of March 25, we have deployed an update globally and are seeing stable operation.  While no new instances of the error are being observed, we are continuing follow-up work to ensure all previously impacted scenarios are fully resolved. An update on this work will be provided as soon as possible. Affected components M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage) M365 - Americas (Partial outage)

Status: Monitoring As of March 25, we deployed an update globally and continue to see stable service operation. At this time, we are not observing any new instances of this issue. Our engineering team continues follow-up work with Microsoft and internal engineering efforts to ensure all previously impacted scenarios are fully addressed and to drive a permanent resolution. We expect to have additional updates in the next few days and will share another update as soon as we have more information. Affected components M365 - Americas (Partial outage) M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage)

Status: Resolved We have not observed any recurrence of this issue since the March 25 update. We are closing this incident and will continue working with Microsoft on any remaining items. Affected components M365 - Americas (Operational) M365 - Asia Pacific (Operational) M365 - Europe, Middle East & Africa (Operational)

Status: Investigating Starting around 16:00 UTC on March 25, Veeam Data Cloud began experiencing an issue with VDC Azure tenant management for all Azure customers. During this time, customers may experience issues with loading tenant data after selecting a tenant to manage (blank page), which may require multiple refreshes to recover. Veeam engineers are actively working to resolve this issue.  Affected components Azure - Americas (Degraded performance) Azure - Europe, Middle East & Africa (Degraded performance) Azure - Asia Pacific (Degraded performance)

Status: Resolved Between 16:00 UTC on March 25 and 17:30 UTC on March 26, Veeam Data Cloud experienced an issue with VDC Azure tenant management. During this time, customers may have experienced issues with loading tenant data after selecting a tenant to manage in OneUI (blank page), which may have required multiple refreshes to recover. Veeam engineers have mitigated the issue and confirmed that services are fully functional. Please reach out to support if you experience any further issues.  Affected components Azure - Americas (Operational) Azure - Europe, Middle East & Africa (Operational) Azure - Asia Pacific (Operational)