Veeam incident
We are investigating access issues affecting M365 Self-Service Restore users when logging into the Web UI.
Veeam experienced a minor incident on August 19, 2026 affecting Veam Data Cloud Portal and M365 - Asia Pacific and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 02:57 PM UTC
Status: Investigating M365 Self-Service Affected components M365 - Asia Pacific (Partial outage) Veam Data Cloud Portal (Partial outage)
- identified Aug 19, 2026, 03:26 PM UTC
Status: Identified We've identified a race condition regarding CDN resources specifically affecting M365 Self-Service Restore portal logins in the Asia-Pacific region. No admin users are affected nor any other functionality. Affected components Veam Data Cloud Portal (Partial outage) M365 - Asia Pacific (Partial outage)
- identified Aug 19, 2026, 04:27 PM UTC
Status: Identified Updating the incident to show that this is affecting all regions, not only Asia Pacific Affected components M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage) M365 - Americas (Partial outage) Veam Data Cloud Portal (Partial outage)
- monitoring Aug 19, 2026, 05:00 PM UTC
Status: Monitoring Workaround identified: Self-Service users may directly go to https://cloud.veeam.com/m365 to perform self-service restores. Affected components M365 - Asia Pacific (Partial outage) M365 - Europe, Middle East & Africa (Partial outage) M365 - Americas (Partial outage) Veam Data Cloud Portal (Partial outage)
- resolved Aug 19, 2026, 06:31 PM UTC
Status: Resolved The fix has been deployed and we have confirmed that M365 Self-Service Restore users can access the portal again. This issue is resolved. Affected components M365 - Europe, Middle East & Africa (Operational) M365 - Americas (Operational) Veam Data Cloud Portal (Operational) M365 - Asia Pacific (Operational)