Utah Valley University incident

Partial Jira, JSM Outage

Resolved after 5 days 21 hours, affecting Jira Service Management, on September 3, 2026.

resolved Sep 09, 2026, 02:09 PM UTC

The Atlassian outage affecting Jira has been resolved. Please contact the Service Desk if you experience any more issues.

Started
Sep 03, 2026, 04:16 PM UTC
Resolved
Sep 09, 2026, 02:09 PM UTC
Duration
5d 21h
Detected by Pingoru
Sep 03, 2026, 04:16 PM UTC

Affected components

Jira Service Management

Update timeline

  1. identified Sep 03, 2026, 04:16 PM UTC

    We have identified a vendor outage affecting Jira and Jira service management, leading to slow load times, page load failures, and trouble creating new tickets. Updates will be provided as we learn more.

  2. monitoring Sep 03, 2026, 05:26 PM UTC

    Atlassian is reporting that the Jira and JSM incident is resolved and service should be recovering for all users. We will continue to monitor Jira availability closely.

  3. resolved Sep 09, 2026, 02:09 PM UTC

    The Atlassian outage affecting Jira has been resolved. Please contact the Service Desk if you experience any more issues.

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