Utah Valley University incident

Partial AIGateway Outage

Resolved after 20 hours 59 minutes, affecting myUVU Employee Services, on October 13, 2026.

resolved Oct 14, 2026, 02:12 PM UTC

The AI Gateway outage has been resolved. Please contact the Service Desk if you experience any more issues.

Started
Oct 13, 2026, 05:12 PM UTC
Resolved
Oct 14, 2026, 02:12 PM UTC
Duration
20h 59m
Detected by Pingoru
Oct 13, 2026, 05:12 PM UTC

Affected components

myUVU Employee Services

Update timeline

  1. investigating Oct 13, 2026, 05:12 PM UTC

    We are investigating reports of a partial AIGateway outage. Updates will be provided as we learn more.

  2. identified Oct 13, 2026, 06:28 PM UTC

    We have identified a partial AIGateway outage affecting some employees. Updates will be provided as we learn more.

  3. monitoring Oct 13, 2026, 09:50 PM UTC

    A fix has been applied and AIGateway should be available to all users. We will continue to monitor AIGateway closely.

  4. resolved Oct 14, 2026, 02:12 PM UTC

    The AI Gateway outage has been resolved. Please contact the Service Desk if you experience any more issues.

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