Utah Valley University experienced a major incident on August 20, 2025 affecting myUVU General Services, lasting 7h 27m. The incident has been resolved; the full update timeline is below.
Affected components
myUVU General Services
Update timeline
- investigating Aug 20, 2025, 01:45 PM UTC
We are investigating reports of a UVU online campus map outage. Updates will be provided as we learn more.
- identified Aug 20, 2025, 02:15 PM UTC
We have identified a UVU online campus map outage related to the underlying 3rd party service. Updates will be provided as we learn more.
- monitoring Aug 20, 2025, 02:28 PM UTC
The 3rd party issue preventing UVU maps from loading has been resolved, and UVU maps should be available to all users. We will continue to monitor UVU map availability closely.
- resolved Aug 20, 2025, 09:12 PM UTC
The UVU campus maps outage has been resolved. Please contact the Service Desk if you experience any more issues.