Utah Valley University incident

Microsoft Account Password Reset Outage

Major Resolved View vendor source →

Utah Valley University experienced a major incident on August 20, 2025 affecting General IT Services, lasting 21h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 07:13 PM UTC
Resolved
Aug 21, 2025, 04:34 PM UTC
Duration
21h 20m
Detected by Pingoru
Aug 20, 2025, 07:13 PM UTC

Affected components

General IT Services

Update timeline

  1. investigating Aug 20, 2025, 07:13 PM UTC

    We are investigating reports of a Microsoft account password reset outage. Updates will be provided as we learn more.

  2. monitoring Aug 20, 2025, 07:30 PM UTC

    A fix has been applied and Microsoft account password reset should be available for all users. We will continue to monitor this closely.

  3. resolved Aug 21, 2025, 04:34 PM UTC

    The outage affecting Microsoft account password reset has been resolved. Please contact the Service Desk if you experience any more issues.