Utah Valley University experienced a major incident on September 2, 2025 affecting Telephones, lasting 21h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Telephones
Update timeline
- identified Sep 02, 2025, 05:29 PM UTC
We have identified a partial external call center outage affecting users attempting to reach call centers at UVU. Updates will be provided as we learn more.
- monitoring Sep 02, 2025, 06:29 PM UTC
A fix has been applied and all call centers at UVU should be functioning normally. We will continue to monitor the call centers closely.
- resolved Sep 03, 2025, 02:36 PM UTC
The partial UVU call center outage has been resolved. Please contact the Service Desk if you experience any further issues.