Utah Valley University incident
Teams User Search Function Partial Outage
Utah Valley University experienced a major incident on August 13, 2025 affecting Teams, lasting 23d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2025, 07:47 PM UTC
We are investigating reports of a partial outage regarding users not being searchable in Microsoft Teams. Updates will be provided as we learn more. Workaround: Users that are not appearing in Teams may be made searchable by sending an email to their uvu.edu email address, or searching for a customized email address such as [email protected].
- identified Aug 26, 2025, 08:45 PM UTC
We have identified a partial outage affecting users not being searchable in Microsoft Teams. Updates will be provided as we learn more.
- resolved Sep 05, 2025, 08:37 PM UTC
The partial outage affecting users not being searchable in Microsoft Teams has been resolved. Please contact the Service Desk if you experience any more issues.