Resolved after 4 hours 44 minutes, affecting UVU Accounts, on November 18, 2025.
The Windows Hello PIN outage has been resolved. Please contact the Service Desk if you experience any more issues.
Affected components
Update timeline
- investigating Nov 18, 2025, 04:03 PM UTC
We are investigating reports of a Windows Hello PIN login outage affecting some users' ability to log into Windows. Updates will be provided as we learn more.
- identified Nov 18, 2025, 04:20 PM UTC
We have identified a Windows Hello PIN login outage affecting some users' ability to log into Windows. Users may log in using their password as a workaround. If you need your UVU Windows password reset, you may request one in person at the Enterprise Service Desk in the LA building hallway, over the phone at 801-863-8000, or online at https://uvu-it.atlassian.net/servicedesk/customer/portal/31/group/117/create/455
- monitoring Nov 18, 2025, 05:25 PM UTC
A fix has been applied and the Windows Hello PIN login should be available to all users. We will continue to monitor the Windows Hello PIN login closely.
- resolved Nov 18, 2025, 08:47 PM UTC
The Windows Hello PIN outage has been resolved. Please contact the Service Desk if you experience any more issues.
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