Utah Valley University experienced a major incident on November 18, 2025 affecting UVU Accounts, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 04:03 PM UTC
We are investigating reports of a Windows Hello PIN login outage affecting some users' ability to log into Windows. Updates will be provided as we learn more.
- identified Nov 18, 2025, 04:20 PM UTC
We have identified a Windows Hello PIN login outage affecting some users' ability to log into Windows. Users may log in using their password as a workaround. If you need your UVU Windows password reset, you may request one in person at the Enterprise Service Desk in the LA building hallway, over the phone at 801-863-8000, or online at https://uvu-it.atlassian.net/servicedesk/customer/portal/31/group/117/create/455
- monitoring Nov 18, 2025, 05:25 PM UTC
A fix has been applied and the Windows Hello PIN login should be available to all users. We will continue to monitor the Windows Hello PIN login closely.
- resolved Nov 18, 2025, 08:47 PM UTC
The Windows Hello PIN outage has been resolved. Please contact the Service Desk if you experience any more issues.