Degraded Performance
Affected: API V1Admin PortalAPI V2Storefront
Uscreen Outage History
Uscreen is up right nowUscreen had 14 outages in the last 2 years totaling 20h 39m of downtime — averaging 0.6 incidents per month.
There were 14 Uscreen outages since June 12, 2025 totaling 20h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded performance — Admin and Storefronts
Affected: Admin PortalStorefront
Timeline · 4 updates
- investigating May 03, 2026, 03:17 PM UTC
We're seeing reports of intermittent errors and slower-than-usual load times affecting admin dashboards and storefronts. Our team is currently investigating.
- identified May 03, 2026, 03:25 PM UTC
Our engineering team has identified the cause of the slowness and intermittent errors affecting admin dashboards and storefronts, and is actively implementing a resolution.
- monitoring May 03, 2026, 03:28 PM UTC
A fix has been implemented, and we're currently seeing full restoration of services across admin dashboards and storefronts. Our team will continue to monitor closely to ensure stability.
- resolved May 03, 2026, 03:40 PM UTC
This incident has been resolved. Services across admin dashboards and storefronts are fully restored and operating normally. Thank you for your patience while our engineering team worked through this.
Partial Service Degradation - Resolved
Affected: Admin PortalStorefront
Timeline · 1 update
- resolved Apr 12, 2026, 06:42 PM UTC
We experienced a brief service disruption lasting approximately 2 minutes. The issue has been fully resolved and all systems are operating normally. We apologize for any inconvenience caused.
Video Upload Failures
Affected: Uscreen Video on Demand
Timeline · 3 updates
- investigating Feb 23, 2026, 02:35 PM UTC
We’re monitoring an issue with a third-party provider that may impact video uploads. Some customers may see upload failures while the provider works to restore normal service. Our team is tracking this closely and will post an update as soon as we have more details.
- monitoring Feb 23, 2026, 02:56 PM UTC
The third-party provider has implemented a fix and is currently monitoring results. We’re continuing to monitor on our side as well, and we’ll share another update as soon as we can confirm full resolution.
- resolved Feb 23, 2026, 04:43 PM UTC
The third-party provider has confirmed that the earlier issue has been resolved. Video uploads are now being processed normally.
Slow loading or errors on Uscreen subdomain storefronts
Affected: Storefront
Timeline · 2 updates
- identified Feb 10, 2026, 05:43 PM UTC
We're aware that some storefronts hosted on Uscreen subdomains may be experiencing slow load times or intermittent errors. This is due to an issue with one of our third-party providers. Our team is actively monitoring the situation. We'll post an update here as soon as we have more information from the 3rd party provider.
- resolved Feb 10, 2026, 08:36 PM UTC
Our third-party partner has resolved the issue, and our team continues to monitor for any changes. All storefronts are operational.
Brief Performance Degradation Due to DDoS Attack
Timeline · 1 update
- resolved Jan 15, 2026, 05:17 AM UTC
We experienced a brief performance degradation due to a DDoS attack that impacted platform performance for approximately 4 minutes. Our team responded quickly, mitigated the attack, and deployed additional protections to prevent further impact. Performance has been fully restored and remains stable. Thank you for your patience.
Errors In Video Playback
Affected: Uscreen Video on Demand
Timeline · 3 updates
- identified Oct 03, 2025, 01:48 PM UTC
A third-party CDN partner is experiencing issues that are causing video playback errors. Some videos may not play as expected. We're in close communication with our CDN partner and will provide updates as we have them.
- monitoring Oct 03, 2025, 02:32 PM UTC
Our CDN partner has implemented a fix for the video playback errors. We are currently monitoring to ensure videos are functioning normally. We will provide a final update once we confirm the issue is fully resolved.
- resolved Oct 03, 2025, 03:08 PM UTC
The video playback issues have been fully resolved. Our CDN partner's fix has been successfully implemented, and we have confirmed that videos are functioning normally.
Errors In Video and Livestream playback
Affected: Uscreen Video on DemandUscreen Live Streaming
Timeline · 5 updates
- investigating Sep 18, 2025, 05:09 PM UTC
A third-party CDN partner is experiencing issues that are causing video playback errors. Some videos and livestreams may not play as expected. We're in close communication with our CDN partner and will provide updates as we have them.
- identified Sep 18, 2025, 05:11 PM UTC
Our CDN partner has identified the issue causing video playback errors. They are currently working on implementing a fix. Some videos and livestreams may still not play as expected while the fix is being deployed. We will continue to provide updates as we receive them.
- monitoring Sep 18, 2025, 05:39 PM UTC
Our CDN partner has implemented a fix for the video playback errors. We are currently monitoring to ensure videos and livestreams are functioning normally. We will provide a final update once we confirm the issue is fully resolved.
- monitoring Sep 18, 2025, 05:39 PM UTC
Our CDN partner has implemented a fix for the video playback errors. We are currently monitoring to ensure videos and livestreams are functioning normally. We will provide a final update once we confirm the issue is fully resolved.
- resolved Sep 18, 2025, 06:35 PM UTC
The video playback issues have been fully resolved. Our CDN partner's fix has been successfully implemented and we have confirmed that videos and livestreams are functioning normally.
500 Errors on Admin and Storefront
Affected: Admin PortalStorefront
Timeline · 7 updates
Partial outage: delayed access granting after purchase
Affected: Admin PortalStorefront
Timeline · 4 updates
- investigating Aug 12, 2025, 11:54 AM UTC
Some functionality such as granting access after a purchase or content moderation of newly uploaded videos is working with significant delays.
- identified Aug 12, 2025, 11:55 AM UTC
Our team identified a scaling issue of the background job processing system: more tasks were created than the job could process.
- monitoring Aug 12, 2025, 11:56 AM UTC
All systems have since recovered and are operating normally, the service was successfully scaled. We are monitoring the system.
- resolved Aug 12, 2025, 11:58 AM UTC
This incident has been resolved.
Temporary Performance Issues Across the Platform
Timeline · 1 update
- resolved Jun 26, 2025, 12:56 PM UTC
Some users experienced issues with parts of the platform loading slowly or not responding as expected. This was due to a temporary disruption with a third-party server provider and lasted for approximately 45 minutes. All systems have since recovered and are operating normally. We’ll continue monitoring to ensure everything remains stable.
Video Playback and Ingest Issues
Affected: Storefront
Timeline · 3 updates
- identified Jun 16, 2025, 09:42 PM UTC
Our CDN partner is currently experiencing issues that are impacting video playback and ingest across the platform. You may notice: - Live streams not starting or loading properly - Video in your catalog failing to play or taking longer to load - Delays when uploading new videos We’re actively monitoring the situation and working with our CDN partner as they implement a fix. We’ll continue to share updates as we have them.
- monitoring Jun 16, 2025, 09:49 PM UTC
Our CDN partner has implemented a fix for the playback and ingest issues. At this time, video loading and streaming should begin returning to normal. They are continuing to monitor the situation closely to ensure full stability. We’ll post another update if any further issues arise.
- resolved Jun 16, 2025, 10:14 PM UTC
The issue has been fully resolved. Video playback, live streams, and uploads are all functioning normally again. Our CDN partner has confirmed that the fix is stable and no further issues are expected. Thanks for your patience while this was being addressed.
Brief Service Disruption Due to DDoS Attack
Timeline · 1 update
- resolved Jun 14, 2025, 04:00 PM UTC
Timeframe: 11:14 AM – 11:23 AM Eastern We experienced a brief disruption due to a DDoS attack that impacted platform performance for approximately 9 minutes. Our team responded quickly, mitigated the attack, and deployed additional protections to prevent further impact. Service has been fully restored and remains stable. Thank you for your patience.
Ongoing Cloud Provider Outage
Affected: Admin PortalStorefront
Timeline · 3 updates
- identified Jun 12, 2025, 06:50 PM UTC
One of our cloud infrastructure providers, Google, is currently experiencing a widespread outage affecting services across the internet. As a result, you may notice: - Slow loading times - Errors accessing certain parts of the platform - Issues uploading content or viewing analytics We’re closely monitoring the situation and will post updates as we learn more. Thanks for your patience as Google works to resolve this.
- monitoring Jun 12, 2025, 08:44 PM UTC
We’re starting to see signs of recovery as Google works to restore its cloud services. Some areas of the platform should begin functioning normally again. We’ll continue monitoring closely and share further updates as things stabilize.
- resolved Jun 12, 2025, 10:08 PM UTC
Our cloud provider has made improvements to their systems, and we’re now seeing full stability across our platform. While the broader outage may still be impacting some services online, everything is functioning normally for our services. We’ll continue to monitor, but at this time, all systems are operational on our end.