Updox experienced a minor incident on June 28, 2024 affecting Updox, lasting 12h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 28, 2024, 10:03 PM UTC
Updox is experiencing a disruption in service. Users may notice the following: Unable to locate patients or contacts in the address book. Uploads hanging. Error message 'Unable to communicate with Updox queues..' Delay in syncing new or updated patient information from some EHRs. We are investigating the issue and will post updates every 30 minutes.
- identified Jun 28, 2024, 10:55 PM UTC
Our team continues to investigate the service interruption with Updox and we will continue to provide updates every 30 minutes. Thank you for your patience. Users may notice the following: Unable to locate patients or contacts in the address book. Unable to upload and attach documents. Error message 'Unable to communicate with Updox queues..' Delay in syncing new or updated patient information from some EHRs.
- identified Jun 28, 2024, 11:45 PM UTC
Our team continues to investigate the service interruption with Updox and we will continue to provide updates every 30 minutes. Thank you for your patience. Users may notice the following: Unable to locate patients or contacts in the address book. Unable to upload and attach documents. Error message 'Unable to communicate with Updox queues..' Delay in syncing new or updated patient information from some EHRs.
- identified Jun 29, 2024, 12:26 AM UTC
Our team continues to investigate the service interruption with Updox and we will continue to provide updates every 30 minutes. Thank you for your patience. Users may notice the following: Unable to locate patients or contacts in the address book. Unable to upload and attach documents. Error message 'Unable to communicate with Updox queues..' Delay in syncing new or updated patient information from some EHRs.
- identified Jun 29, 2024, 01:01 AM UTC
Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience. Users may notice the following: Unable to locate patients or contacts in the address book. Unable to upload and attach documents. Error message 'Unable to communicate with Updox queues..' Delay in syncing new or updated patient information from some EHRs.
- monitoring Jun 29, 2024, 03:34 AM UTC
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor.
- resolved Jun 29, 2024, 10:09 AM UTC
This incident has been resolved.