Updox experienced a critical incident on July 8, 2024 affecting Updox and Video Chat and 1 more component, lasting 8h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2024, 03:28 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.
- identified Jul 08, 2024, 04:10 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access the application. We are continuing to investigate the issue and will post updates every 30 minutes.
- identified Jul 08, 2024, 05:04 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access the application. Your patience is appreciated as we continue to investigate the issue.
- identified Jul 08, 2024, 06:11 PM UTC
We have identified an issue with the hardware running the Updox identity verification and authorization system, which is preventing users from accessing the application. We are working to restore the service as quickly as possible. Thank you for your patience.
- identified Jul 08, 2024, 08:25 PM UTC
We have identified an issue with the hardware running the Updox identity verification and authorization system, which is preventing users from accessing the application. We are working to restore the services as quickly as possible. We do not yet have an estimated time that services will be restored. Thank you for your patience.
- monitoring Jul 08, 2024, 10:00 PM UTC
We have implemented a fix and access to the application has been restored. Users will experience delays when sending and receiving faxes, printing to Updox, and uploading to Updox as we work through a backlog of items. We are continuing to work toward a full resolution and appreciate your patience.
- resolved Jul 08, 2024, 11:36 PM UTC
This incident has been resolved. All systems are operational at this time.