Updox experienced a minor incident on July 9, 2024 affecting Updox, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2024, 01:57 PM UTC
We have identified that some users may experience slowness within Updox. We are investigating the issue and will post updates every 30 minutes.
- identified Jul 09, 2024, 02:29 PM UTC
Our team continues to investigate the slowness within Updox and will continue to provide updates every 30 minutes. Thank you for your patience.
- monitoring Jul 09, 2024, 02:52 PM UTC
We have implemented a fix for the slowness and the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Jul 09, 2024, 03:07 PM UTC
We have implemented a fix for the slowness and the issue is resolved. We will continue to monitor. If you need further assistance, please visit https://www.updox.com/support/ and click the blue icon in the lower right to chat with support.