Updox experienced a minor incident on July 19, 2024 affecting Updox, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 19, 2024, 12:18 PM UTC
Updox is experiencing a disruption in service with Tags and Import to EHR. Users are unable to tag items and some may not be able to send documents to the EHR. We are investigating the issue and will post updates every 30 minutes.
- identified Jul 19, 2024, 01:15 PM UTC
Our team continues to investigate the service interruption with Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.
- identified Jul 19, 2024, 02:00 PM UTC
Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
- monitoring Jul 19, 2024, 02:35 PM UTC
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Jul 19, 2024, 02:58 PM UTC
This incident has been resolved.