Updox experienced a major incident on September 3, 2024 affecting Updox and Fax, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
UpdoxFax
Update timeline
- identified Sep 03, 2024, 03:06 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access their inbox and items within. We are investigating the issue and will post updates every 30 minutes.
- monitoring Sep 03, 2024, 03:16 PM UTC
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Sep 03, 2024, 03:37 PM UTC
This incident has been resolved.