Updox experienced a minor incident on October 2, 2024 affecting Updox, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Updox
Update timeline
- investigating Oct 02, 2024, 12:39 PM UTC
We are currently investigating reports of inability to send items into your patient charts. Our Engineering Team is working on the issue. We apologize for any impact this causes to your business and will keep you updated on our progress.
- identified Oct 02, 2024, 02:06 PM UTC
Our Engineering Team has identified the issue and we are working a fix. We apologize for any impact this causes to your business and will keep you updated on our progress.
- monitoring Oct 02, 2024, 03:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2024, 03:59 PM UTC
This incident has been resolved.