Updox experienced a critical incident on October 15, 2024 affecting Updox and Video Chat and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
UpdoxVideo ChatFaxPatient Portal
Update timeline
- identified Oct 15, 2024, 12:55 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access Application. We are investigating the issue and will post updates every hour.
- monitoring Oct 15, 2024, 01:23 PM UTC
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved.
- resolved Oct 15, 2024, 03:03 PM UTC
This incident has been resolved.