Updox incident
Delays when uploading, attaching, and printing documents
Updox experienced a minor incident on January 10, 2025 affecting Updox, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 10, 2025, 03:35 PM UTC
Updox is experiencing a disruption in service with uploading, attaching documents, and printing to Updox through Updox Central. Some users may not be able to upload, attach or print to Updox or the documents may be delayed. We are investigating the issue and will post updates every 30 minutes. As a workaround, users may use the Updox application printer to print to Inbox. If you do not have that printer installed, information on installing the printer can be found here https://help.updox.com/help/installingupdoxprinter.
- identified Jan 10, 2025, 04:25 PM UTC
Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
- monitoring Jan 10, 2025, 05:21 PM UTC
Our team has implemented a fix for the issue. We are working through processing a backlog queue of documents and users should see improvement as we get through this queue. We will continue to monitor until the issue has been fully resolved. Thank you for your patience.
- resolved Jan 10, 2025, 05:54 PM UTC
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time.