Updox experienced a minor incident on February 9, 2025 affecting Updox, lasting 19h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 09, 2025, 08:30 PM UTC
Updox is experiencing a disruption in service. You may experience trouble when uploading or attaching documents and may notice an error message in the notifications. We have identified the issue and are working on a resolution. We will provide an update as soon as we have more information. Workaround for drag and drop: When using drag and drop to upload documents, click the x on the upload and then refresh the inbox. The document should appear in your inbox.
- monitoring Feb 10, 2025, 12:06 AM UTC
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor.
- identified Feb 10, 2025, 01:24 PM UTC
Updox is experiencing a disruption in service. You may experience trouble when uploading or attaching documents and may notice an error message in the notifications. We will provide an update as soon as we have more information. Workaround for drag and drop: When using drag and drop to upload documents, click the x on the upload and then refresh the inbox. The document should appear in your inbox.
- monitoring Feb 10, 2025, 03:23 PM UTC
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor.
- resolved Feb 10, 2025, 04:10 PM UTC
This incident has been resolved.