Updox experienced a critical incident on April 9, 2025 affecting Updox and Video Chat and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 09, 2025, 02:55 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access Application. We are investigating the issue and will post updates as we have additional information. We appreciate your understanding and apologize for any inconvenience this may cause.
- identified Apr 09, 2025, 03:46 PM UTC
Our team has determined the cause of the service interruption within Application and is working on a resolution. We will continue to post updates as more information is available. Thank you for your patience.
- identified Apr 09, 2025, 03:47 PM UTC
Our team has determined the cause of the service interruption within Application and is working on a resolution. We will continue to post updates as more information is available. Thank you for your patience.
- monitoring Apr 09, 2025, 04:40 PM UTC
Our team has implemented various fixes to restore operations to normal. We are currently monitoring closely to ensure that response times and error rates are within normal operation.
- resolved Apr 09, 2025, 05:26 PM UTC
This incident has been resolved.