Updox experienced a critical incident on April 29, 2025 affecting Updox and Video Chat and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 29, 2025, 02:09 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access Application. We are investigating the issue and will post updates every 30 minutes.
- identified Apr 29, 2025, 02:41 PM UTC
Our team continues to investigate the service interruption within Updox and we will continue to provide updates every 30 minutes. Your patience is appreciated as we work to restore the system.
- identified Apr 29, 2025, 03:15 PM UTC
Our team has determined the cause of the service interruption within Updox and is working on a resolution. Thank you for your patience.
- resolved Apr 29, 2025, 04:01 PM UTC
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor.