Updox experienced a major incident on May 12, 2025 affecting Updox and Fax, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2025, 04:06 PM UTC
Updox is experiencing a disruption in service. Customers may experience errors when printing, faxing, and uploading documents. APIs may return failures or may take longer to respond than normal. We are investigating the issue and will post updates every 30 minutes.
- identified May 12, 2025, 04:19 PM UTC
Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
- monitoring May 12, 2025, 04:47 PM UTC
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor.
- resolved May 12, 2025, 05:16 PM UTC
This incident has been resolved.