UpCloud incident

[FI-HEL2]: General issues affecting VMs, Load Balancers, Gateways, and Databases.

Minor Resolved View vendor source →

UpCloud experienced a minor incident on June 13, 2024 affecting FI-HEL2: NAT Gateways and FI-HEL2: Managed Databases and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2024, 11:04 AM UTC
Resolved
Jun 13, 2024, 01:48 PM UTC
Duration
2h 44m
Detected by Pingoru
Jun 13, 2024, 11:04 AM UTC

Affected components

FI-HEL2: NAT GatewaysFI-HEL2: Managed DatabasesFI-HEL2: Managed Load Balancer

Update timeline

  1. investigating Jun 13, 2024, 11:04 AM UTC

    We are investigating a general issue that has caused some VMs, Load Balancers, Gateways, and Databases to have problems, within the FI-HEL2 data centre. The affected services may experience slow connections, become unreachable or go into error state. We are working to resolve the situation as soon as possible.

  2. monitoring Jun 13, 2024, 01:08 PM UTC

    The issue has been identified, a fix has been implemented and we are currently monitoring.

  3. resolved Jun 13, 2024, 01:48 PM UTC

    This incident has now been resolved.