UpCloud incident

[DE-FRA1] Managed Object Storage Issue

Minor Resolved View vendor source →

UpCloud experienced a minor incident on October 20, 2024, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2024, 11:37 PM UTC
Resolved
Oct 21, 2024, 04:07 AM UTC
Duration
4h 30m
Detected by Pingoru
Oct 20, 2024, 11:37 PM UTC

Update timeline

  1. investigating Oct 20, 2024, 11:37 PM UTC

    We are investigating a connectivity issue with our Managed Object Storage, in which uploading files to buckets and accessing buckets returns an intermittent 503 Error for the Europe-2 region. We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this. If you have any questions or concerns, please feel free to contact our 24/7 live Support team in our control panel or by emailing [email protected].

  2. monitoring Oct 21, 2024, 02:33 AM UTC

    We have identified the cause of a connectivity issue with our Managed Object Storage, in which uploading files to buckets and accessing buckets returns an intermittent 503 Error for the Europe-2 region. A fix has been implemented, and we are closely monitoring the issue. If you have any questions or concerns, please feel free to contact our 24/7 live Support team in our control panel or by emailing [email protected].

  3. resolved Oct 21, 2024, 04:07 AM UTC

    We have resolved a connectivity issue with our Managed Object Storage, in which uploading files to buckets and accessing buckets returns an intermittent 503 Error for the Europe-2 region. If you are still encountering issues, or have any questions or concerns, please feel free to contact our 24/7 live Support team in our control panel or by emailing [email protected].