UpCloud experienced a minor incident on November 5, 2024 affecting UpCloud Control Panel, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2024, 05:48 AM UTC
We have identified and are currently investigating an issue with our Support Live Chat. Unfortunately, we are unable to receive any Support tickets submitted via Live Chat, web form or email ([email protected]) during this time. We apologize for the inconvenience and will share an update as soon as we have more information.
- monitoring Nov 05, 2024, 06:36 AM UTC
We have implemented a fix to resolve the issue with our Support Live Chat. You should now be able to reach our Support via Live Chat, web form or email ([email protected]) We are monitoring the situation closely and will post an update as soon as we confirm the issue is fully resolved.
- resolved Nov 05, 2024, 07:37 AM UTC
This issue with our Support live chat is now resolved.