UpCloud experienced a notice incident on November 9, 2024 affecting US-SJO1: Storage Backends, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2024, 05:11 PM UTC
We are investigating an issue with our Storage equipment in our US-SJO1 data centre.
- investigating Nov 09, 2024, 05:17 PM UTC
We are continuing to investigate this issue.
- investigating Nov 09, 2024, 08:35 PM UTC
We have identified the cause and are working on it. We will provide further updates soon. If you have any questions don't hesitate to contact our support via email ([email protected] or via live chat
- identified Nov 09, 2024, 08:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 10, 2024, 12:04 AM UTC
We have restored storage access on all affected cloud servers to normal operating status and continue to monitor the situation. If your server is still not fully functional, please contact our support at [email protected]. We apologise for the incident.
- resolved Nov 10, 2024, 12:05 AM UTC
This incident has been resolved.