UpCloud experienced a notice incident on February 18, 2025 affecting AU-SYD1: Managed Load Balancer and DE-FRA1: Managed Load Balancer and 1 more component, lasting 6h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 18, 2025, 11:24 PM UTC
We are experiencing issues with managed load balancer operations across all data centres. Our teams are actively investigating the root cause and working on a resolution. Impact Details - New load balancer deployments are affected. - Existing load balancers continue to function normally. - Some existing load balancers may be missing from the dashboard. - All load balancer management operations via the API and dashboard are currently unavailable. We apologize for the inconvenience caused and appreciate your patience as we work to resolve the issue. If you have any questions please contact our support via email ([email protected]) or via our live chat.
- monitoring Feb 19, 2025, 12:46 AM UTC
We have successfully resolved the issues affecting managed load balancers across all data centres. All services have been restored and are functioning normally. Our team will continue to monitor the system closely to ensure stability. We apologize for any inconvenience this incident may have caused and thank you for your patience during the resolution. If you experience any issues, please contact our support team via email ([email protected]) or live chat.
- identified Feb 19, 2025, 02:13 AM UTC
We are experiencing issues with Managed Load Balancer service across all data centres. Our team is actively investigating the root cause and working on a resolution. Impact Details: - New load balancer deployments are affected. - Existing load balancers continue to function normally. - Some existing load balancer services may be missing from the dashboard. - All load balancer management operations via the API and dashboard are currently unavailable. We apologize for the inconvenience caused and appreciate your patience as we work to resolve the issue. If you have any questions please contact our support via our Live Chat or email [email protected]
- monitoring Feb 19, 2025, 03:46 AM UTC
We have successfully resolved the issues affecting the Managed Load Balancer service across all data centers and are monitoring the situation to ensure they do not reoccur. We apologize for any inconvenience this incident may have caused and thank you for your patience during the resolution. If you experience any further issues, please contact our support team via Live Chat or email [email protected]
- monitoring Feb 19, 2025, 06:14 AM UTC
Thank you for your continued patience throughout this process and our sincere apologies for any inconvenience caused. The incident is now resolved, and all affected services should be operational. Please contact our Support team via live chat or email [email protected] if you require further assistance
- resolved Feb 19, 2025, 06:15 AM UTC
Thank you for your continued patience throughout this process and our sincere apologies for any inconvenience caused. The incident is now resolved, and all affected services should be operational. Please contact our Support team via live chat or email [email protected] if you require further assistance