University System of Georgia incident

PeachNet Network - NGAL - GAI Fiber Cut

Major Resolved View vendor source →

University System of Georgia experienced a major incident on August 11, 2025 affecting Georgia State University and University of North Georgia and 1 more component, lasting 19h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 04:34 PM UTC
Resolved
Aug 12, 2025, 12:21 PM UTC
Duration
19h 46m
Detected by Pingoru
Aug 11, 2025, 04:34 PM UTC

Affected components

Georgia State UniversityUniversity of North GeorgiaUSO Athens Office

Update timeline

  1. identified Aug 11, 2025, 04:34 PM UTC

    Zayo is working on a uni-directional fiber cut between the University of North Georgia - Library Technology Center (NGAL) and University of North Georgia - Gainesville Campus (GAI). The fiber cut started at 10:44 a.m. No outages are expected, but services are running in protect. Circuit: FBDK/1390043/003/ZFS TTN-0008917932 Updates will be posted here as they become available.

  2. identified Aug 11, 2025, 07:02 PM UTC

    Zayo has been dispatched to the site to address the fiber optic cable disruption.

  3. identified Aug 11, 2025, 11:15 PM UTC

    It appears that during troubleshooting, a fiber break between NGAL and GAI Zayo techs has taken down the wrong span and caused a brief outage for the University of North Georgia (NGA). NGA is back online. Field techs are still working to resolve the fiber issues. Updates will be posted here as they become available.

  4. identified Aug 11, 2025, 11:45 PM UTC

    During the brief outage, the original fiber span (NGAL-GAI) was repaired. Currently, the NGA-GSUALP span is down.

  5. identified Aug 11, 2025, 11:48 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Aug 12, 2025, 01:58 AM UTC

    The fiber patch was replaced and the GSUALP to NGA span is back up. All services on the North Ring are working with protection. No further interruptions are expected.

  7. resolved Aug 12, 2025, 12:21 PM UTC

    The fiber patch was replaced and service was restored between the University of North Georgia - Library Technology Center (NGAL) and University of North Georgia - Gainesville Campus (GAI). as of 12:53 a.m. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.