University System of Georgia incident

Fiber Cut Between WAY and BRU2

Resolved after 19 hours 49 minutes, affecting Apogee, on August 26, 2026.

resolved Aug 27, 2026, 12:33 PM UTC

Network Support Services (NSS) is reporting Alma Telephone Company (ATC) has confirmed they are hands off and the issue is resolved. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Started
Aug 26, 2026, 04:44 PM UTC
Resolved
Aug 27, 2026, 12:33 PM UTC
Duration
19h 49m
Detected by Pingoru
Aug 26, 2026, 04:44 PM UTC

Affected components

Apogee

Update timeline

  1. identified Aug 26, 2026, 04:44 PM UTC

    Network Support Services (NSS) is reporting there is a fiber cut between South Georgia State College - Waycross Campus (WAY) and College of Coastal Georgia (BRU2). The campus handoff itself is running in protect and should be unaffected overall but Boldyn/Apogee services are impacted by the current outage. Alma Telephone Company (ATC) is aware of the fiber cut but has no current ETR.

  2. identified Aug 26, 2026, 06:25 PM UTC

    Alma Telephone Company (ATC) has confirmed the cut location but crews aren't yet onsite, so still no ETR.

  3. resolved Aug 27, 2026, 12:33 PM UTC

    Network Support Services (NSS) is reporting Alma Telephone Company (ATC) has confirmed they are hands off and the issue is resolved. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.

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